Returns & Refund
Return and Refund Policy
Domestic Orders
We want you to love your Narpavi purchase, but if there’s an issue, here’s how we can help:
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Damaged or Defective Items: If your item arrives damaged or defective, we’ve got you covered. Just send us an unboxing video to support your claim.
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Wrong Item: If we goofed and sent you the wrong item, don’t worry. Send us an unboxing video showing the mistake.
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Return Eligibility: To qualify for a return, items must be unused and in their original condition. Please include a copy of your purchase receipt.
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Timeframe: Reach out within 2 days of delivery to initiate a return. You’ll have 7 days from delivery to send the item back.
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Custom Orders: Unfortunately, custom orders cannot be returned or refunded.
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Special Cases: If the product doesn’t meet your expectations, we can’t offer a refund, but we can exchange it or issue a gift card for the same amount, valid for one year.
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Shipping: You’re responsible for return shipping costs.
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Cancellation: If you change your mind or its unintentional, cancel before the order gets dispatched for a refund
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Partial Cancellation: For partial cancellations, we’ll issue a gift card for the amount refunded.
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Refunds: We’ll process your refund once our quality control team approves the returned item, within 7-10 working days.
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Shipping Delays: Refunds aren’t available for delayed deliveries.
International Orders
Unfortunately, we can’t accept returns for international orders except in cases of damaged or defective items. Just send us a video within 2 days of delivery.
Return Process
To start a return, email us at yesveeretails@gmail.com with your order details and reason for return. We’ll let you know once your return is approved. After our quality check, expect your refund within 7-10 working days via your original payment method.